Help Center
Find answers about your My Virtual Kitty™ Smart Litter System, orders, and companion experience.
Product & Features
How does the self-cleaning system work?
The My Virtual Kitty™ Smart Litter System automatically removes waste after each use, keeping the litter box fresh without daily scooping.
Is the litter box safe for cats?
Yes. Built-in safety sensors detect your cat’s presence and pause operation automatically.
Is this suitable for multiple cats?
Yes. The system is designed for single or multi-cat households. Although, you can always buy multiple units for extra freshness.
Does it help with odor control?
Yes. The enclosed design and automatic cleaning system help reduce odors and keep your home fresh.
Does it require special litter?
No. The system works with most standard clumping litters.
Virtual Kitty Companion
What is the Virtual Kitty Companion?
Each purchase includes a digital companion experience featuring an adoption certificate, personality profile, and exclusive content.
How do I access my Virtual Kitty?
You’ll receive access instructions by email after your purchase.
Is the Virtual Kitty a subscription?
No. It’s included with your purchase.
Orders & Shipping
How long does shipping take?
Orders process in 1–3 business days. Delivery typically takes 5–10 business days depending on location.
How do I track my order?
You’ll receive a tracking number by email once your order ships.
Can I change or cancel my order?
Contact support within 24 hours of placing your order.
Returns & Warranty
Do you offer returns?
Yes. We offer a 30-day satisfaction guarantee.
What if my product arrives damaged?
Contact support within 48 hours with photos and we’ll resolve it immediately. hello@myvirtualkitty.com
Is there a warranty?
Yes. Premium packages include a lifetime warranty.
App & Setup
Is setup difficult?
No. Setup takes only a few minutes and includes step-by-step instructions.
Can I control the system from my phone?
Yes. The system includes smart app control features.
Still Need Help?
Contact our support team and we’ll assist you within 24–48 hours.